Privacy policy

The use of our website is generally possible without providing personal data. With this notice, we inform you about what data we collect from you, how we use it and how you can object to the use of data.

Who is responsible for data collection and processing?

Regionalverkehre Start Deutschland GmbH | Start Niedersachsen Mitte processes your data as a data controller.

If you have any questions or suggestions, please contact us:

Regional Transport Start Germany GmbH
Start Lower Saxony Center
At the station 16
29614 Soltau

Phone: 05191-8030904
E-mail: kontakt@start-NI-mitte.de

The appointed data protection officer of Regionalverkehre Start Deutschland GmbH is Dr. Marein Müller.
For questions and suggestions regarding data protection, you can send an e-mail to
datenschutz@startgmbh.com
address.

 

What data do we collect and how and why do we process your data?

When visiting this website, certain device-related data is automatically collected and processed. This is the so-called server log files that typically occur when visiting a website.The following data is usually transmitted to us:

  • IP address
  • Date and time of your request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of your request
  • Access status/HTTP status code
  • Amount of data transferred
  • Website (from which the request comes)
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

For the user-friendly and flawless provision of the service, for demand-oriented website design and to ensure operational management, we use the analysis service Matomo.The use of this website without processing this data is (technically) not possible. The legal basis for the processing is Art. 6 para. 1 lit. fDSGVO.

When you contact us, we process the personal data you provide to handle the correspondence. The legal basis for the processing is Art. 6 para. 1 lit. f GDPR.

 

Advertising

In order to constantly improve our offer, we store and analyze usage data on a pseudonymous basis. The legal basis for this is Art. 6 para. 1 lit. f GDPR.

We are also interested in maintaining a customer relationship with you and providing you with information and offers that we believe match your interests. Therefore, we process on the basis of Article 6 para. 1 lit. f DSGVO (also with the help of service providers) your data to send you information and offers. We use your contact information (last name, first name, postal address) for advertising by mail and for market research, unless you object to such use. Likewise, the e-mail address that we have received from you as a result of a business relationship with you may also be used for advertising purposes.

You can object to this promotional use of your data at any time with effect for the future. You can send your objection for example by e-mail to

kontakt@start-NI-mitte.de


(advertising opposition).

How long will your data be stored?
We will only store your data for as long as it is necessary to fulfill the purpose for which it was collected or as required by law.

In the context of
Sweepstakes
data is collected for their processing. The details of this, such as which data is collected for what purpose, can be found in the data protection information and conditions of participation of the respective competition.

What rights do you have?

  • You can request information about what data is stored about you.
  • You can request the correction, deletion and restriction of processing (blocking) of your personal data as long as this is legally permissible and possible within the framework of an existing contractual relationship.
  • You have the right to lodge a complaint with a supervisory authority.The supervisory authority responsible for Regionalverkehre Start Deutschland GmbH | Start Niedersachen Mitte is: The Hessian Commissioner for Data Protection and Freedom of Information
    PO Box 3163
    65021 Wiesbaden
    poststelle@datenschutz.hessen.de
  • You have the right to portability of those data that you have provided to us on the basis of consent or a contract (data portability).
  • If you have given us consent to process data, you can revoke this consent at any time by the same means by which you gave it. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
  • You may object to data processing for reasons arising from your particular situation if the data processing is based on our legitimate interests.
  • You can object to the advertising approach at any time with effect for the future (advertising objection).

To exercise your rights, simply send a letter by mail to:

Regional Transport Start Germany GmbH
Start Lower Saxony Center
At the station 16
29614 Soltau

or by e-mail to
kontakt@start-NI-mitte.de
.

 

Will your data be shared?
As a rule, contract processing requires the involvement of instruction-dependent processors, such as data center operators, printing or shipping service providers or other parties involved in the performance of the contract.

External service providers who process data on our behalf are carefully selected by us and strictly bound by contract. The service providers work according to our instructions, which is ensured by strict contractual regulations, by technical and organizational measures, and by supplementary controls. The involvement of service providers is required, for example, as part of the management and maintenance of IT systems.

Your data will only be transferred if you have given us your express consent to do so or if this is required by law.

 

Cookies use
Cookies are small text files in which personal data can be stored.We distinguish between cookies that are mandatory for the technical functions of the website and optional cookies.The use of www.start-NI-mitte.de is generally possible without cookies that do not serve technical purposes. You can therefore prevent tracking by cookies in your browser (Do-not-track, Tracking-Protection-List) or prohibit the storage of third-party cookies.

In addition, we recommend that you regularly check and delete the stored cookies, unless they are explicitly requested. Please note: If you delete all cookies, any opt-out cookies that may have been set will also be deleted, so that you will have to declare any declared objections again.

Social media

Twitter
Our Twitter channel
@start_NI_mitte
is used for press and public relations work on all topics relating to our company, but primarily for communicating delay reports.

When you visit our channel, Twitter Inc., 1355 Market Street, Suite 900, San Fransisco, CA 94103, USA, as the operator of Twitter, stores and processes personal data to the extent described in the privacy policy. You can find the privacy policy
here
. We do not store or process any personal data about you.

When integrating our Twitter feed on www.start-NI-mitte.de, no data is transmitted to Twitter.

YouTube
We embed content from YouTube on our site. By default, this service is inactive, but you can activate it.

By clicking the link to play the video, you will be connected to YouTube and the external content will be displayed. Google, as the operator of YouTube, uses cookies and pixel tags to personalize advertising and search results. Google as the operator of YouTube is exclusively responsible for this data processing. What data is processed in this process is beyond our knowledge and influence. The company providing the Service in the European Economic Area and in Switzerland is Google Ireland Limited, a company incorporated and existing under the laws of Ireland (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. You can find more information about Google’s privacy policy athttps://policies.google.com/privacy

If you check the box, we’ll remember your decision and show you future videos without you having to re-enable YouTube’s offer. For this purpose we set a cookie. We do not transmit data to Google as the operator of YouTube. The cookie has a functional duration of 12 months. You can change your decision at any time by
click here
.

Instagram
On the Instagram channel
your.start
we take you behind the scenes of a rail transport company, reveal tips and tricks about rail travel and give inspiration for möpossible excursion destinations.Atßou can alsoöComments can be left and questions can be asked.

If you visit our fan page, personal data will be stored and processed by Facebook Ltd, 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin, Ireland, as the provider of Instagram in accordance with Instagram’s privacy policy. The privacy policy can be found at
https://help.instagram.com/519522125107875

We process data beyond this only to a very limited extent:

For the purpose of demand-oriented design and continuous optimization of our pages, we use the statistics service Instagram Insights. This service records your activity on our site and provides it to us in anonymized statistics. This provides us with insights into, among other things, the interactions of our fan page visitors, the views of our page, the reach of posts, information about the activity of our subscribers, and information about which countries and cities our visitors come from, as well as statistics about the gender ratios of our visitors. Conclusions about individual users and access to individual user profiles by the administrator are not possible.

By following our account and sharing a comment on our channel, you agree that your username and your statement will become publicly available and can be quoted.Also, when sending a message via Instagram, you agree to the further processing of your data accessible on Instagram.In addition, we store usernames and comments that are deleted due to violation of netiquette. These are only kept as evidence in the event of legal disputes within the statute of limitations.

Facebook
On the Facebook page of Regionalverkehre Start Deutschland GmbH
https://www.facebook.com/dein.start
you will find tips and information about traveling with
start
.

When you visit our Fan Page, Facebook Ltd, 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin, Ireland, collects, stores and processes your personal data in accordance with its Privacy Policy. You can find the privacy policy at:
https://de-de.facebook.com/policy.php

We process data beyond this only to a very limited extent:

For the purpose of demand-oriented design and continuous optimization of our pages, we use the statistics service Facebook Insights. This service records your activity on our site and provides it to us in statistics. This provides us with insights into, among other things, the interactions of our subscribers, the views of our site, the reach of posts, information about the activity of our subscribers, as well as information about which countries and cities our visitors come from, and statistics about the gender ratios, age structures, providers and interests (cumulative) of our visitors. Conclusions about individual users and access to individual user profiles by the administrator are not possible (with the exception of the monthly evaluation of the top follower and the top mention).

You can find more information about Facebook Insights here:
www.facebook.com/legal/terms/information_about_page_insights_data

With regard to the processing of Insights data, there is joint responsibility between Facebook and us. Details of this are covered in the Joint Controller Addendum, which you can find here:www.facebook.com/legal/terms/page_controller_addendum

Affected people are provided by Facebook Ireland with the essentials of the Page Insights supplement.

In addition, we save usernames and comments that are deleted due to violation of netiquette. These are only kept on file for possible proof in the event of legal disputes within the statute of limitations.

Rights of users on social media
With regard to data processing on social networks, we recommend contacting the respective social network directly for information requests or other questions regarding user rights, such as a deletion request, as only Instagram, Twitter and Youtube has/have full access to your user data. If you no longer wish to have the data processing described here in the future, you can disconnect your user profile from our site by using the “I no longer like this page” and/or “Do not subscribe to this page” functions.

Will your data be shared?
We would like to point out that data processing by Instagram, Youtube and Twitter may involve the processing of user data outside the European Union. This may result in risks for the users, for example, because it could make it more difficult to enforce the users’ rights. For details, please refer to the privacy policies of the respective social networks.

What happens with links to external sites?

When you click on a link to an external page, you are moving outside the pages of www.start-NI-mitte.de. Start Niedersachsen Mitte is therefore not responsible for the content, services or products offered on the linked website, nor for the data protection and technical security on the linked website.

Use of video surveillance in our vehicles


Purposes
of video technology are:

  • Exercise of domiciliary rights
  • Protection of life, health and freedom of employees and customers
  • Detection and prevention of crime
  • Prosecution of criminal offenses
  • Preservation of evidence in the event of an incident
  • Exercise of domiciliary rights
  • Property and tenure protection

The legal basis for the processing is Art. 6 para. 1 lit. f) DSGVO in conjunction with. § 4 BDSG.

Legitimate interests are the investigation and prevention of criminal acts and the protection of life, health and freedom of employees and customers, as well as the preservation of evidence in the event of an incident.

Video data is forwarded to investigative authorities, in particular to the state and federal police, on an ad hoc basis. In special individual cases, the data is passed on to the Federal Railway Authority.

The storage period is 48 hours. After this period, the data is automatically deleted.

You may object to data processing on grounds relating to your particular situation if the data processing is based on our legitimate interests or is necessary for the performance of a public task.

Updating the privacy notice

We adapt the data protection notice to changed functionalities or changed legal situations. We therefore recommend that you take note of the data protection notice at regular intervals.

Status: July 2022